Taproom General Manager
Location: 140 S. College Avenue, Indianapolis, IN 46202 - Onsite | Full-time
About The Role: Metazoa Brewing Co. is seeking a hospitality-focused General Manager to deliver an exceptional guest experience, lead an accountable team, and own the taproom’s financial performance. You’ll bring the warmth, professionalism, and attention to detail associated with the highest-caliber establishments to our relaxed brewery setting. Every guest should have fun and feel welcome in our taproom—every shift, every day. This role has direct ownership of the taproom’s profit and loss (P&L), including revenue, labor, cost of goods, operating expenses, and profitability against approved budgets and goals.
Key Objectives: Success means delighted guests, a well-led team, consistently excellent operations, and a taproom that meets its financial goals.
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Define and lead the guest experience: Be a positive representation of the brand at all times, anticipate guest needs, maintain a respectful and fun taproom environment, resolve concerns calmly and graciously, and maintain consistently attentive service.
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Build and lead a strong team: Hire, train, schedule, and coach staff. Set clear expectations for professionalism, respectful guest interactions, reliability, and performance, and address issues promptly.• Own financial results: Partner with leadership on budgets and forecasts, review P&L results, explain variances, and take action to meet sales and profitability goals while protecting service quality.
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Run excellent daily operations: Oversee staffing, inventory, purchasing, cash controls, payroll submissions, cleanliness, safety, and responsible alcohol service. Meticulous organization and attention to detail is critical for success.
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Support profitable growth: Partner with other departments to deliver seamless taproom events, encourage repeat visits, and grow taproom sales.
Qualifications
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Proven leadership experience in hospitality, including staff development and daily operational responsibility.
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Experience in an upscale hotel, resort, country club, private club, fine-dining restaurant, or comparable establishment strongly preferred.
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A demonstrated commitment to exceptional customer service, with the composure and judgment to lead effectively under pressure and passion for animals and philanthropy --- must love dogs.
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Ability to read a P&L, manage budgets, and make informed operating decisions. Prior P&L ownership or responsibility for departmental financial performance strongly preferred.
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Strong organization, follow-through, and familiarity with POS systems, inventory, and labor management.
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An interest in craft beer and an unwavering commitment to creating an approachable, welcoming experience for every guest.
How To Apply: Please submit resume and cover letter directly to lauren@metazoa.beer.
JOB DUTIES
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Manage and maintain new and existing relationships with community organizations, small businesses, press contacts, and accounts to promote the Metazoa taproom brand, programs, events, and initiatives.
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Consistently and immediately follow up (within 24 hours) on all inbound leads through Tripleseat, updating the software with all pertinent notes and documents.
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Create, plan, and execute revenue-generating onsite events and promotions while staying within set budgets.
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Responsible for building relationships with local businesses and clubs, convention organizers, and other groups in order to gain exposure and drive business for the Downtown Taproom.
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Stay abreast of all local happenings and attack all opportunities to connect those groups and events with the Metazoa taproom.
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This individual should be keenly aware at all times of what similar local establishments are offering to customers and consistently look for ways to stay relevant and ahead of the competition as far as onsite offerings.
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Work with other marketing and taproom team members to effectively advertise and promote taproom events and programs (newsletters, printed materials, social media promotions, etc.)
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Generate and present reports after each program or event has concluded showing an ROI analysis for all associated costs and an objective review of what went well as well as commentary on how the event could be improved in the future.
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Work with Marketing, Events, and Taproom team members to advertise and promote growth of Metazoa’s Mug Club membership program.
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Design and execute engaging events for loyalty members to generate increased value for the program.